We value the trust placed in us by our customers and are aware of our responsibility to ensure the privacy of personal information. We follow the rules of protection of personal data from unauthorized access by third parties.
What information do we ask you to provide?
When registering your personal account on our website, a buyer - a person provides the following information:
1. Surname, first name, patronymic
2. E-Mail
3. Contact the phone number
ArtemLine does not change or edit the buyer's information when registered in a personal account at www.artemline.com. After completing the registration process in your personal account on the site, the buyer is given a unique username (login) and password. After placing an order, information about the order and the buyer is registered in the seller's database. To access your personal account on the website, you must enter your username and password at www.artemline.com.
We must not disclose your recipient username and password to third parties.
Return conditions
The customer has the right not to count the day of purchase from the ordered goods at any time and within 14 days after receiving the goods.
It is possible to return quality goods if the presentation, consumer characteristics, as well as the terms and conditions of purchase of the specified goods are preserved.
The customer does not have the right to refuse a product with individually defined characteristics if the specified product can only be used by the customer from whom he purchased it.
If the customer rejects the goods of good quality, the seller shall pay the amount of money paid by the consumer to the consumer under the contract, for the delivery of the returned goods by the seller, for the return from the consumer, no later than 14 Days from the day the consumer submits the relevant request.
A product of inadequate quality means a product that cannot provide its functional qualities due to a significant defect (with the presence of defects / marriage). The buyer of goods sold of insufficient quality has the right to declare one of the following requirements, unless otherwise agreed by the seller.
The buyer has the right to demand:
Substitutes for the same goods of a similar brand (model, article) or another brand (model, article)
with the corresponding calculation of the purchase price;
Refuse to perform the contract and demand the return of the amount paid for the goods.
All of the above requirements can be submitted for the return of the above quality goods
Under the following conditions:
1. The product has a warranty period - throughout the warranty period;
2. Warranty period for the product - within a reasonable period, but not more than 14 days.
The online store has the right to refuse an exchange or refund of items if it deems it to be significant
The defect is the result of improper use of the product.
Delivery terms
We deliver orders in Baku, Sumgait, Ganja, Mingachevmr, Sheki, Yevlakh, Guba, Gusar, Lankaran, Gabala and many other large regions of Azerbaijan. You can choose a convenient way for you:
1. Courier delivery to your address
2. Preparation for the nearest pick-up point
You may need ID to order.
When placing an order with courier delivery, choose a convenient date and time interval. The courier will call you one hour before arrival. Make sure the delivery service vehicle can drive to your entrance.
1. Free shipping to the point of issue.
2. If the order amount exceeds 200 manat. Delivery to the address you specified is free.
3. If the order amount does not exceed 200 manats. Delivery to the address you specified will be 5 manats.
1. Free delivery to the address specified by you, with an order amount of 200 manats.
2. The amount of Ford is less than 200 manats, delivery to the address costs 50 manats
(Depending on the quantity of the order and the area, the shipping price varies)
Rules of sale
Seller - ArtemLine. The company sells goods through the website of the online store www.artemline.com
Buyer - a person who has placed an order on the website www.artemline.com or wants to order or buy goods for personal use. Registered Buyer - A buyer who provides the Seller with personal information (surname, first name, father's name, e-mail address, e-mail address, phone number) can be used to place orders multiple times. This information is provided when ordering.
Goods - goods, products, goods, products, information posted on the website of the online store at www.artemline.com
Online store - a site where any buyer can get acquainted with the offered goods, the description and prices of the goods, the selection of goods, the method of delivery of the goods and send the product by e-mail or order by phone.
Point of delivery of goods (HTP) - the ability of the Buyer to independently purchase an Internet order at HTP.
Delivery service - ArtemLine (shipper) provides delivery of the goods to the buyer on behalf of the seller within the city of Baku
By ordering products through the online store, the buyer agrees to the following rules.
The buyer has the right to pay for the goods by cash or bank transfer. Payment in cash is made to the courier or employee of the collection point of the goods at the time of delivery.
If the return calls the courier service, the courier's journey is paid by the buyer in the amount of 10 manats.
The buyer has the right to refuse the goods before their transfer and after the transfer of the goods - within fourteen days. The return of goods of the correct quality is possible if the document confirming the presentation, consumer characteristics, as well as the fact and conditions of the purchase of the specified goods is preserved. The absence of this document by the consumer does not deprive him of the opportunity to refer to other evidence of the purchase of goods from the seller.
If the buyer rejects the goods, ArtemLine must refund the amount to him no later than 14 days after the return of the goods and the presentation of the corresponding request.
The return of goods of the correct quality is carried out by the buyer's choice using the ArtemLine Courier service or at the selection points of the ArtemLine online store.
Attention! The goods must be checked in the presence of an employee of the goods collection point. Otherwise, ArtemLine is not responsible for the integrity of the order.
